Refunds and returns

We want you to be happy with what you buy on Femease. This policy explains returns, cancellations and refunds for store orders and for health plans.

Store orders

Cancelling before shipping. You can cancel an order in the app (Orders > your order > Cancel) until any part of it ships. If you paid online, the full amount is refunded. Any Femease Coins you used come back to your wallet at once.

When a seller can't send a parcel. If a seller (Femease or another brand) can't fulfil its part of your order, that parcel is cancelled and you are refunded its share: the price of its items less their share of any coupon and Femease Coins. The coins come back as coins. If you pay on delivery, you simply pay less.

Returns. You can ask to return a product within 30 days of its delivery, in the app: Orders > your order > Return on the item, with the reason and photos if it arrived damaged. The seller of that product (Femease or the brand) reviews the request, and once it's approved we tell you how to send it back, at no cost to you. Unused products must be in their original, sealed packaging.

Not returnable. For hygiene and safety, health and personal care products (such as period care, intimate care and skin care) can't be returned once opened or used, unless they arrived damaged, defective or wrong.

Damaged, defective or wrong items. Tell us as soon as you can, with photos. The seller will replace the item or refund you in full, and you don't pay for return shipping.

Return shipping is free. You never pay to send a product back. Once your return is approved, we either send you a prepaid return label, or you post it yourself and we add the postage to your refund (please keep the postage receipt).

Products from other brands. Some products are sold by other brands on Femease (the product page says "Sold by"). Their returns follow this policy and any more generous return policy shown on the brand's page. Femease handles your refund for every seller.

Health plans and sessions

• You can cancel a booked session up to 4 hours before it starts, and the session goes back to your plan.
• A session you miss without cancelling counts as used.
• If your practitioner cancels, the session always goes back to your plan.
• Refunds for plans: plans can't be refunded once bought. If Femease can't give you a session you paid for, for example because no practitioner is available before your plan expires, we refund that session.

How refunds are paid

• Online payments are refunded to the original payment method within 7 to 10 business days after we approve the refund. Your bank may take a little longer to show it.
• Cash on Delivery orders are refunded by bank transfer or UPI to an account you give us.
• A refund for one item is its price less its share of any coupon and Femease Coins on the order.
• Femease Coins used on an order are returned as coins, not cash.
• Shipping charges are refunded only if the whole order is cancelled before shipping, or the items were damaged, defective or wrong. The ₹29 Cash on Delivery fee is refunded only if the whole order is cancelled before delivery.

Contact

Write to hello@femease.in with your order or plan number. We reply within 2 business days for account and billing questions (Monday to Friday, 9 AM to 6 PM IST).