1. Overview

At Femease, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

2. Information We Collect

At Femease, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

We collect various types of information in connection with the services we provide, including:

• Personal Identification Information: Name, email address, phone number, mailing address, etc.
• Health and Wellness Information: Menstrual cycle data, pregnancy status, health parameters, etc.
• Usage Data: Information about how you use our website and application, including the features you use and the time you spend on the site.
• Technical Data: IP address, browser type, device information, and other technical data.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Improve Services: Enhancing our website and mobile application functionality and personalising your experience.
• To Improve the Femease Algorithm: Utilising menstrual cycle data, pregnancy status, and health parameters to improve our algorithm and provide better forecasting and personalised health recommendations.
• To Communicate with You: Sending you updates, newsletters, and promotional materials.
• To Process Transactions: Managing and processing orders, subscriptions, and payments.
• To Ensure Security: Protecting our users, our services, and maintaining a secure environment.
• To Comply with Legal Obligations: Fulfilling legal requirements and responding to lawful requests.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist us in providing our services.
• Business Partners: With your consent, we may share information with our business partners to offer you certain products or services.
• Legal and Regulatory Authorities: When required to do so by law or in response to valid requests.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, please be aware that no method of transmitting information over the internet or storing information is completely secure.

6. Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Request correction of any inaccurate or incomplete information.
• Delete Your Data: Request deletion of your personal information, subject to certain exceptions.
• Restrict Processing: Request restriction of processing your personal information.
• Data Portability: Request transfer of your data to another service provider.
• Withdraw Consent: Withdraw your consent to processing your personal information at any time.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

8. Children`s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@femease.in. Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us at hello@femease.in.

1. Overview

Femease is committed to customer satisfaction. If you are not entirely satisfied with your purchase, we`re here to help. This Refund and Returns Policy outlines the conditions under which returns and refunds can be requested.

2. Eligibility for Returns

• Products: To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. Returns must be requested within 30 days of the purchase date.
• Services: For services or digital products, refunds may be eligible if the service was not delivered as promised or if there was an issue with the service that we were unable to resolve.

3. Non-Returnable Items

Certain types of items cannot be returned, including:
• Perishable goods `e.g., food, flowers`
• Custom products `e.g., special orders or personalized items`
• Health and personal care items `e.g., opened skincare products`
• Downloadable software products

4. Refund Process

• Requesting a Refund: To initiate a refund, please contact us at hello@femease.in. with your order number and details of the issue. Our team will review your request and provide further instructions.
• Processing Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@femease.in. with the details of the defect.

6. Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will try to pick it up ourselves if possible free of cost.
• Damaged/Defective Items: If you received a damaged or defective item, we will cover the cost of return shipping.

7. Late or Missing Refunds

If you haven`t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you`ve done all of this and you still have not received your refund, please contact us at hello@femease.in.

8. Contact Information

For any questions related to returns or refunds, please contact us at hello@femease.in.

1. Introduction

This Cookie Policy explains how Femease `we`, `our`, `us` uses cookies and similar technologies on our Site.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners.

3. Types of Cookies We Use

We use the information we collect for various purposes, including:

• Essential Cookies: These are necessary for the Site to function and cannot be switched off in our systems..
• Performance Cookies: These cookies collect information about how visitors use the Site, such as which pages are visited most often.
• Functional Cookies: These cookies allow the Site to remember choices you make `such as your username, language, or the region you are in` and provide enhanced features.
• Targeting Cookies: These cookies are used to deliver ads more relevant to you and your interests.

4. How We Use Cookies

We use cookies to:

• Analyze how our Site is used to enhance user experience.
• Personalize your experience by remembering your preferences.
• Analyze how our Site is used to enhance user experience.

5. Managing Cookies

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of the Site.

6. Third-Party Cookies

Some cookies on our Site may be placed by third-party service providers to help us understand how you use our Site and to deliver relevant ads. These third-party cookies are subject to the respective privacy policies of the third parties.

7. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of the revised policy.

8. Contact Information

If you have any questions about this Cookie Policy, please contact us at hello@femease.in.

1. Introduction

Femease allows users to submit content such as comments, reviews, and posts. This User-Generated Content Policy outlines the guidelines for submitting content to our Site.

2. Content Guidelines

• Appropriate Content: Content must be respectful, relevant, and appropriate for a general audience. Any content that is offensive, discriminatory, defamatory, or otherwise inappropriate will be removed.
• Originality: Content must be your original work. Do not submit content that infringes on the rights of others, including copyright, trademark, or privacy rights.

3. Moderation

Femease reserves the right to review, edit, or remove any content submitted by users at its discretion. We may also suspend or terminate accounts of users who repeatedly violate this policy.

4. Ownership of Content

By submitting content to the Site, you grant Femease a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute the content in connection with the Site and our business.

5. Prohibited Activities

Users are prohibited from submitting content that:

• Contains spam or unauthorized advertising
• Promotes illegal activities
• Contains malicious code, viruses, or any other harmful software.

6. Reporting Violations

If you believe that any content on the Site violates this policy, please contact us at hello@femease.in. We will investigate and take appropriate action.

7. Disclaimer

Femease is not responsible for the content submitted by users and does not endorse any opinions expressed by users. All user-generated content reflects the views of the individual contributors.

8. Contact Information

If you have any questions about this User-Generated Content Policy, please contact us at hello@femease.in.

1. Introduction

Femease is committed to ensuring that our Site is accessible to all users, including those with disabilities. This Accessibility Policy outlines our approach to making our Site user-friendly for everyone..

2. Accessibility Standards

We strive to adhere to the Web Content Accessibility Guidelines `WCAG` 2.1 Level AA, which provide a set of guidelines to make web content more accessible to people with a wide range of disabilities.

3. Accessibility Features

• Text Size and Contrast: Users can adjust text size and contrast settings to improve readability.
• Keyboard Navigation: Our Site is designed to be navigable using keyboard controls for users who cannot use a mouse.
• Screen Reader Compatibility: Our Site is compatible with most screen readers to assist visually impaired users.

4. Ongoing Improvements

We are continuously working to improve the accessibility of our Site. If you encounter any accessibility barriers, please contact us at hello@femease.in. ,and we will make every effort to address the issue.

5. Third-Party Content

While we strive to ensure that third-party content accessible through our Site is also accessible to users with disabilities, we cannot guarantee the accessibility of third-party websites or services. We encourage third-party content providers to implement accessible practices, but we are not responsible for their compliance.

6. Feedback and Suggestions

We welcome feedback on how to improve the accessibility of our Site. If you have any suggestions or encounter any issues, please contact us at hello@femease.in. Your input helps us make our Site more inclusive.

7. Compliance and Auditing

Femease conducts regular audits of our Site to ensure ongoing compliance with accessibility standards. Any issues identified during these audits are addressed promptly to maintain a high level of accessibility.

8. Contact Information

If you have any questions about this Accessibility Policy or need assistance accessing any part of our Site, please contact us at hello@femease.in.

1. Introduction

At Femease, we aim to deliver your products in the fastest and most efficient manner possible. This Shipping Policy provides information about the shipping methods, costs, and delivery times for your orders.

2. Shipping Locations

We currently ship to locations within India. If you are located outside of India and wish to place an order, please contact us at hello@femease.in. to discuss potential shipping options.

3. Shipping Methods and Costs

• Free Shipping: We offer free standard shipping on all orders above ₹999.
• Shipping Charges for Orders Below ₹999: A nominal charge of ₹50 will be applied for orders below ₹999.

4. Order Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

5. Shipping Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number`s. The tracking number will be active within 24 hours.

6. International Shipping

At this time, we do not offer international shipping. If you wish to place an international order, please contact us at hello@femease.in. to discuss options.

7. Customs, Duties, and Taxes

Femease is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer `tariffs, taxes, etc.` .

8. Damages

Femease is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

9. Contact Information

If you have any questions about our Shipping Policy, please contact us at hello@femease.in.

1. Introduction

The Support Policy outlines the level of support Femease provides to its users, including how to access support and the response times you can expect.

2. Support Channels

• Email Support: Users can reach out to our support team via email at hello@femease.in.
• In-App Support: Users can access support directly within the Femease app through the `Help` or `Support` section.

3. Support Availability

• Our support team is available from Monday to Friday, 9:00 AM to 6:00 PM IST.
• Support requests received outside of business hours will be addressed on the next business day.

4. Response Times

• General Inquiries: We aim to respond to general inquiries within 24 hours.
• Technical Issues: Technical support requests will be prioritised based on severity and will typically be addressed within 48 hours.
• Account and Billing Issues: These will be handled within 2 business days.

5. Support Scope

• We provide assistance with using the Femease app, understanding your health plans, and troubleshooting common issues.
• Our support team cannot provide personalised medical advice. Users should consult a qualified healthcare provider for medical concerns.

6. Escalation Process

• If you are not satisfied with the resolution provided, you can request an escalation by replying to the support email.
• Escalated issues will be reviewed by a senior support specialist and addressed within 72 hours.

7. Feedback and Complaints

• We value your feedback. If you have suggestions for improvement or wish to file a complaint, please contact us at hello@femease.in.
• Complaints will be acknowledged within 24 hours and resolved as quickly as possible.

8. Changes to This Policy

Femease reserves the right to update this Support Policy as necessary. Any changes will be communicated through our website.

1. Introduction

The Deletion Policy outlines the procedures and conditions under which Femease users can request the deletion of their personal data and accounts.

2. User-Initiated Deletion

• Users can request the deletion of their personal data and account by contacting us at hello@femease.in.
• Deletion requests must include the user`s full name, registered email address, and a reason for the deletion request.
• Upon receiving a deletion request, we will verify the user`s identity before processing the request.

3. Data Deletion Process

• Once a deletion request is verified, we will delete the user`s personal data and account within 30 days.
• Certain data may be retained for a longer period to comply with legal, regulatory, or contractual obligations, or for legitimate business purposes (e.g., resolving disputes or enforcing our terms).
• Deleted accounts cannot be recovered. Users wishing to use our services again must create a new account.

4. Data Retained After Deletion

• Anonymized data, which cannot be linked back to the user, may be retained for statistical analysis and business improvements.
• Transaction records related to purchases, subscriptions, or financial transactions may be retained for audit and compliance purposes.

5. Impact of Deletion

Deletion of an account will result in the loss of all associated data, including personalised health plans, wellness records, and any content created or shared within the platform.

6. Changes to This Policy

Femease reserves the right to update this Deletion Policy as necessary. Any changes will be communicated through our website.